IT Support

Introduction to IT Support

1. 1. Role and responsibilities of IT support professionals
   2. Types of IT support (helpdesk, desktop, remote, onsite)
   3. Overview of IT infrastructure

Computer Hardware Basics

1. 4. Identifying hardware components (CPU, RAM, storage, peripherals)
   5. Assembling and disassembling computers
   6. Troubleshooting common hardware issues

Operating Systems

1. 7. Installing and configuring Windows, Linux, and macOS
   8. User account management
   1. File system navigation and permissions
   10. System updates and patch management

Software Installation and Troubleshooting

1. 11. Installing, updating, and uninstalling software applications

1. 50. Troubleshooting software errors and compatibility issues

1. 1000. Managing licenses and software inventory

Networking Fundamentals

1. 14. Basics of computer networks (LAN, WAN, Wi-Fi)
   15. Network devices (router, switch, modem, access point)
   16. IP addressing and subnetting
   17. Troubleshooting network connectivity issues

IT Security Basics

1. 18. Antivirus and malware protection
   19. Safe browsing practices
   20. User authentication and password policies
   21. Data backup and recovery

Printer and Peripheral Support

1. 5. Installing and configuring printers, scanners, and other peripherals

1. 23. Troubleshooting printing and connectivity issues

Remote Support Tools

1. 10. Using remote desktop and support tools (TeamViewer, RDP, VNC)

1. 25. Providing remote assistance and troubleshooting

Helpdesk Operations

1. 26. Ticketing systems and workflow (logging, tracking, resolving issues)
   1. Communication skills for IT support
   28. Customer service best practices

Mobile Device Support

1. 55. Configuring and troubleshooting smartphones and tablets
   82. Mobile device management basics

Documentation and Reporting

1. 109. Creating and maintaining support documentation
   136. Reporting incidents and resolutions

Basic Scripting and Automation (Introductory)

1. 163. Introduction to scripting (batch files, PowerShell, Bash)
   190. Automating routine support tasks (ideas only)

IT Asset Management

1. 2. Tracking hardware and software assets

1. 244. Inventory management

Health, Safety, and Environmental Practices

1. 271. Safe handling of equipment

1. 100. E-waste management

Project Work and Practical Assignments

1. 2000. Real-world troubleshooting scenarios
   352. Hands-on labs and simulations